ISG Education

Phone: 1300 651 101

PO BOX 166, Bentleigh East,  VIC 3165

CPP20218 Certificate II in Security Operations

Certificate II in Security Operations course provides the perfect starting point, enabling you to obtain a security guard licence to commence working as a Crowd Controller or Security Officer (Unarmed).

Employment opportunities within the Security industry are quite varied and offer wide-ranging opportunities. From working at sporting events through to more traditional security officer roles, a career in security is certainly an exciting and rewarding one.

Typical job roles include:

  • Shopping Centre security
  • Construction Site / Industrial security
  • Nightclub security

Our nationally recognised Certificate II in Security Operations course runs for 18 days full time. Classes are delivered via flexible blended delivery includes face-to-face via Virtual Classroom, online activities and in person practical activities on-site at our authorized training facilities.

The Virtual Classroom experience provides topic introduction, content presentations, and supports theory and practical assessment, progress reviews, practical demonstrations of security equipment, scenario walk throughs and group discussions. In addition, our online portal provides learning material support including reading materials, study support and videos’.


  • Students are expected to successfully complete 10 days of face-to-face Virtual Classroom attendance and online activities.
  • Students attend and successfully complete 5 days of in-person practical based scenarios and activities followed by 3 days of First Aid Training.
  • Students are required to have a computer with a camera and internet access.
  • Classes are compulsory
  • Theory assessments are to be completed within the allocated timeframes


  • Applicants must be 18 years or older
  • Applicants must have no recorded conviction of a disqualifying offence within the previous 10 years
  • Applicants must pass a Language, Literacy and Numeracy (LLN) assessment.

Here’s just a few of the things that you’ll learn:

  • First aid
  • Respond to security risk situations
  • Work effectively in the security industry

Our expert industry trainers provide you with specialised support throughout our practical, hands on course. The Certificate II in Security Operations course is delivered at LRD approved sites comprising current security training aids and manuals.

If you wish to progress your security career through additional study, this course will lead to higher studies in Certificate III in Security Operations. Credit transfers/Skills Recognition may be available.

Our course experts will be more than happy to answer any questions you have about our security and public safety courses.

Units of Study


Provide first aid

Nominal Hours: 18 h


Apply legal and procedural requirements to work effectively within a security team

Nominal Hours: 50 h


Apply effective communication skills to maintain security

Nominal Hours: 20 h


Apply WHS, emergency response and evacuation procedures to maintain security

Nominal Hours: 16 h


Apply risk assessment to select and carry out response to security risk situations

Nominal Hours: 8 h


Protect self and others using basic defensive techniques

Nominal Hours: 24 h


Patrol premises to monitor property and maintain security

Nominal Hours: 8 h


Screen people, personal effects and items to maintain security

Nominal Hours: 60 h


Monitor and control access and exit of persons and vehicles from premises

Nominal Hours: 25 h


Monitor and control individual and crowd behaviour to maintain security

Nominal Hours: 45 h


Apply security procedures to manage intoxicated persons

Nominal Hours: 4 h


Apply security procedures to remove persons from premises

Nominal Hours: 8 h


Escort and protect persons and valuables

Nominal Hours: 24 h

Assessment Methods

You will be assessed to show that you have achieved the skills and knowledge required by the course. Assessment may include written, oral or practical assessment methods. You will know in advance about the type of assessment and how it will operate. There is the opportunity for reassessment and appeal and you will be given this information.


= $1200 (Partial refund available under exceptional circumstances.
Please contact the office for further details)

Course Dates

Please contact our office for up and coming dates.

Student Handbook

You can download the student handbook here